Salon rules

Following the rules below helps ensure the safety, comfort and satisfaction of all dogs and staff.

1. Booking and punctuality

• Services are provided only on the basis of a prior reservation.
• The client is required to arrive at the agreed time. In the event of a late arrival, the service may not be carried out in full.

2. The animal’s health

• We accept only healthy dogs, with no signs of infectious diseases and free of external parasites.
• If parasites are found, a surcharge for disinfecting the work area will be charged.

3. The animal’s behaviour

• The client is required to inform us in advance of any possible aggression or other behavioural issues of the dog.
• The salon reserves the right to refuse service if the safety of the dog or staff would be at risk.

4. Preparing the dog for the visit

• The dog must be walked before the visit.
• Feeding the dog right before the appointment is not recommended.

5. Responsibility and information

• The client is required to provide all relevant information about the dog’s health.
• The salon is not liable for any health complications arising from the withholding of such information.

6. Cancellation policy

• A reservation must be cancelled no later than 24 hours in advance.
• In the event of repeatedly missed reservations, the salon reserves the right to refuse further bookings. A fee may be charged – see the price list.

7. Payments

• Payment for the services provided is due immediately upon completion, in cash or as agreed.
• Prices follow the salon’s current price list.